• At Cliffdale Animal Hospital, we provide the latest in preventative care, along with top-quality medical, dental, and surgical services. We also offer grooming and boarding for your complete pet care needs.

Cliffdale Animal Hospital Policies

Payment

All payment is to be paid in full at the time of services. For your convenience we accept Visa, Mastercard, Discover, American Express, Cash and Checks with valid identification.

Appointments

We strive to serve all our patients efficiently and on time. To help us achieve this, we kindly request that appointments be scheduled in advance. Download our client registration form.

Cancellations and Rescheduling:

Appointments canceled or rescheduled without at least 48 hours' notice may incur an appointment reservation processing charge, which will be determined on a case-by-case basis. We understand that unexpected situations can occur and appreciate your cooperation in helping us maintain an efficient schedule.

Emergencies:

In cases of serious emergencies, priority will be given to patients in urgent need of care. While we make every effort to honor scheduled appointments, please understand that emergencies may occasionally disrupt the flow of our schedule. We apologize for any inconvenience this may cause and thank you for your patience.

New Clients:

To expedite your check-in process, new clients may download and download our client registration form in advance. Alternatively, please arrive 10 minutes early to fill out the necessary paperwork before your pet’s appointment.

Drop off

We offer drop off convenience to our clients that are unable to get their pets in for a scheduled appointment, surgeries and those that will need monitoring and/or tests throughout the day. Our drop offs for grooming, surgeries, routine care, or tests are scheduled for 8am. Boarders are able to drop off at anytime during the day. We ask that boarders are dropped off at least 30 minutes before closing so that they are able to get settled in for the evening.
**All pets scheduled for a drop off must be current on all vaccinations**

Patient Arrival

For the safety of your pets and others please make sure that they are on a leash or in a carrier when arriving to our facility. We ask that you appropriately restrain your pet while in our waiting area. Not all pets that enter our hospital are healthy and therefore contact with others may cause your pet to be ill.

**We ask that you please leave any very ill or contagious pets in the vehicle until checking in with our receptionists for further instructions.**

Patient restraint policy

For your safety our trained assistants will properly restrain your pet for the duration of their examination.

Prescription refill policy

To alleviate a long wait in our office, we ask that you call in or complete our contact form at least 24 hours in advance.

Cliffdale Animal Hospital
6416 Brookstone Lane
Fayetteville, NC 28314 

910.487.5013
cliffdaleanimalhospital@gmail.com


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