• At Cliffdale Animal Hospital, we provide the latest in preventative care, along with top-quality medical, dental, and surgical services. We also offer grooming and boarding for your complete pet care needs.

Privacy Policy

Last Updated: 1/3/2025

Cliffdale Animal Hospital (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (https://cliffdaleanimalhospital.com/) or use our services.

By accessing our website or providing us with your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information: 

1.1 Personal Information: Information you provide, such as your name, email address, phone number, and mailing address, when you:

  • Fill out a form on our website.
  • Schedule an appointment.
  • Subscribe to SMS updates.

1.2 Non-Personal Information: Technical data such as IP address, browser type, device information, and usage statistics are collected via cookies or analytics tools.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and improve our veterinary services.
  • To schedule and confirm appointments.
  • To send you updates, reminders, and promotional content through SMS (if you opt in).
  • To comply with legal obligations and enforce our Terms and Conditions.

3. SMS Communication and Opt-In

3.1 Opting In:
By providing your phone number and agreeing to receive SMS communication, you opt in to receive text messages from us related to:

  • Appointment reminders.
  • Health and wellness updates for your pet.
  • Special promotions and announcements.

3.2 Opting Out:
You may opt out of SMS communications at any time by replying “STOP” to any message or contacting us directly at [Insert Email Address]. Message and data rates may apply as per your carrier's policies.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service providers who help us deliver our services (e.g., appointment management platforms).
  • Law enforcement or regulatory authorities if required by law.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies allow us to:

  • Understand user preferences.
  • Monitor website traffic and performance.
    You can disable cookies in your browser settings, though some features may not function as intended.

6. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections or updates to your information.
  • Withdraw consent for certain types of processing, including SMS communication.

To exercise these rights, please contact us at cliffdaleanimalhospital@gmail.com

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the “Last Updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Cliffdale Animal Hospital
6416 Brookstone Lane
Fayetteville, NC 28314 

910.487.5013
cliffdaleanimalhospital@gmail.com

Cliffdale Animal Hospital
6416 Brookstone Lane
Fayetteville, NC 28314 

910.487.5013
cliffdaleanimalhospital@gmail.com


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